Terms and Conditions
These conditions govern all bookings with Internet Leisure & Corporate Limited trading as TravelAgent.ie Corporate Travel & BookHotels.ie (the Company), whose registered office is at No. 46 South Mall, Cork, Ireland acting as your agent in the purchase of travel services from Airlines, Hotels, Tour Operators, Transfer Companies and other travel related suppliers. All Travel Arrangements the Company makes are either as (a) your booking agent where your contract is with the supplier(s), that is Individual Travel Arrangements or; (b) an Agent of the supplier of pre-arranged “packages” or where the Company is the supplier of pre-arranged “packages” as described below;
(a)Individual Travel Arrangements: Where the company acting on behalf of the consumer, contracts individual travel arrangements with airlines, accommodation providers, cruise and transfer providers and any other travel related suppliers.
(b) “Packages”: A package is defined as a pre-arranged trip organised by the Company or a Tour Operator combining flights and accommodation/transfers that are sold at an inclusive price, that is at least 24 hours or includes an overnight stay.
Any booking made or order placed by you, whether through the Company’s website or otherwise, shall be deemed an offer by you to purchase the travel services offered by various suppliers subject to these booking conditions and it shall be at the Company’s discretion to accept the offer; said acceptance shall be deemed to exist on dispatch of a confirmation invoice to the client by the Company.
No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice. All contracts with the Company and all matters arising from them are subject to Irish law and to the exclusive jurisdiction of Irish courts. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party .
Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you comply with those arrangements.
As we are acting only as a booking agent we have no liability for any of the travel arrangements and in particular any liability for any illness, personal injury, death or loss of any kind.
In the case of Group Bookings, by signing the booking form the consumer (when a consumer is under 18 years old, the authority of a parent or legal guardian) confirms that they have given permission to the Group Organiser to deal with us on their behalf.
Payment by Credit / Debit Card
Payment is required for all products at the time of booking. In the event that the Company is unable to obtain confirmation and can not offer an alternative, a refund will be issued. The Company will not accept responsibility for cash sent through the post. Taxes do fluctuate in line with exchange rates and will be recalculated on the day final balance payments are collected. You will be advised if additional monies are due.
Payment on booking requests made on the website can be made by Visa, Mastercard, American express and Laser. There are no fees for credit card or Laser card payments.
In accordance with mail order regulations, all documents will be posted to the billing address of the credit card holder and not the address of the passenger (unless they are one and the same).
We strongly recommend that all documents be sent to you by registered Post or Courier Service to your home, office or departure airport for an additional fee. Documents can be mailed by First Class post, but the Company will not accept responsibility for documents mislaid or lost in the post. Lost or mislaid tickets may require full payment to be made again, pending a refund of the original documents. Refunds will not be paid to you until they have been received by the Company from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) may take considerably longer, i.e. up to 6 months. The minimum charge will incur a reissue fee levied by the airline, in addition to a €40.00 amendment fee. Please note we can only except credit cards for clients who have a billing address in Ireland.
Alterations and cancellations by you:
(a) Alteration: Any alterations will be treated as a cancellation and re-booking and the cancellation charges set out in paragraph (b) below will be payable.
(b) Cancellation: You or any member of your party may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. The minimum charges that will be applied are outlined below, and are based on the day the written cancellation is received and whether documents have been issued.
(c) Changes – you or any member of your party may change a booking should the airline permit. An administration fee of €50 will be applied per change per ticket in addition to the airline charge.
Holiday arrangements excluding packages:
(i) Air Ticket Refunds
Air tickets returned for refund are subject to a minimum administration fee of €50 per ticket in addition to a cancellation fee charged by the airline, as shown on the Fare Details page.
ii) Travel Arrangements
Period before departure* Amount of Cancellation of the holiday price
- 10 weeks : 25%
- 10 – 4 weeks : 75%
- Less than 4 weeks : 100%
- Failure to arrive at point of departure : 100%
You will be notified on your confirmation invoice if different cancellation charges apply.
*Note: All airline tickets, particularly promotional fares, are payable in full on booking and are non-refundable regardless of the date OR reason for cancellation. In all cases, unused car rental portions or vouchers are non-refundable. If for any reason you are unable to present your car hire voucher to the respective supplier and are billed locally for the charges, the Company will reimburse the price you paid for such voucher but not the charges paid locally. Please see the insurance page for details of cover and charges.
Cancellation by the Company:
(a) Holiday arrangements excluding packages: In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all monies paid to the Company less any insurance premiums and amendment fees. No compensation is payable.
(b) Packages: The Company reserves the right to withdraw or cancel the service on offer. If the booking is cancelled before departure for any reason other than non-payment by you then you will be offered the choice of purchasing another arrangement from the Company, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company (except insurance premium and any amendment fees). In addition, unless the cancellation has been caused by “force majeure” or “low bookings” defined below compensation will be paid on the scale set out below. The Company will never cancel a package within 30 days of departure except for reasons of “force majeure”
- More than 56 days prior to departure : no compensation
- 56-28 days : €5 per person
- 27-15 days : €10 per person
- 14-0 days : €20 per person
Force Majeure / Low Bookings:
(a) “Force Majeure”: includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company’s control.
(b) “Low Bookings”: is where the number of persons who have booked a particular arrangement is less than the minimum required to make it viable.
Responsibilities of the Company:
(a) Holiday arrangements excluding packages: In consideration of the fact that the Company acts only as a booking agent, the Company has no liability whatsoever for any aspect of the arrangements and, in particular, has no liability for any loss, personal injury or death however incurred.
(b) “Packages”: If any part of the package you book with the Company is not as described and does not reach a reasonable standard, or if you suffer personal injury, illness or death as a result of any improper performance by the Company of the obligations it owes to you under this contract, the Company will pay you reasonable compensation taking into account all relevant factors including the invoice price of your package, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. However, this acceptance of liabilities is subject to the following three qualifications :-
( i) The Company will not be liable to pay you any compensation if the deficiency, personal injury, illness or death concerned does not result from any fault on the part of the Company or its suppliers, but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party (excluding one of the Company’s suppliers) or by circumstances which neither the Company nor its suppliers could have anticipated or avoided even exercising all due care.
(ii) The Company’s liability to compensate you and the amount of compensation payable by the Company is limited in accordance with certain international conventions, the Warsaw Convention as amended the Hague Protocol 1955, the Berne Convention 1962, the Athens Convention 1974 and the Paris Convention 1962. Copies of these conventions are available from the Company upon written request but 28 days should be allowed for delivery.
(iii) It is a condition of the payment of compensation to you pursuant to Clause 8 that you notify the Company of any complaint or claim strictly in accordance with Clause 9 below and, further, assign to the Company any rights you may have against any third party in connection with your claim. You must co-operate with the Company and the Company’s insurers in this regard.
If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the package you have booked with the Company, the Company will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances.
If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, car rental company, airline) immediately so that the matter can be rectified. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact the Company’s Head Office in Cork immediately by telephoning (+353) (21) 4320710 or faxing (+353)(21) 4320712, so that the Company is given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the Company’s customer relations manager quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder the Company’s ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced. Should a dispute arise which cannot be solved amicably, it can be referred to arbitration.
European Commission Online Dispute Resolution (‘ODR’) Platform: You can register your complaint at http://ec.europa.eu/consumers/odr/
Passports, Visas and Health Requirements:
It is the responsibility of the lead passenger travelling to make sure that all persons in their party hold the correct passport and/or Visa’s for their chosen destination. The Company will not be held responsible for any financial costs that may be incurred as a direct result of failure to do so.
The information in this section is valid for Irish Citizens only. Non Irish Citizens should consult the Embassy of their destination country and the Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the Ireland. It is your responsibility to check with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa, especially if you do not hold an Irish passport, If you fail to do so, you will be solely responsible for any cost, loss or damage which you or we incur as a result of your failure.
It is also important to remember to include all transit points of your journey, which may also require you to obtain a visa. Please note that most countries require that your passport is valid for six months beyond the period of your stay. Some countries apply different rules and you should contact the Embassy or Consulate of your destination for relevant current information. Please note all children require their own Passport for travel. It is vital that you ensure that your passport is legible and intact, any sign of damage could result in a refusal of carriage or entry into your country of destination. If you hold a Irish passport and require information in respect of the validity of your passport, procedure and time required to apply for a passport or renew an existing passport, the regulations in respect of minors, or if your passport has been lost or stolen, you can contact the Passport Office:
It is your responsibility to obtain the appropriate visa for your destination(s) and any applicable transit point. If you require information in respect of current visa requirements, procedure and the time required to apply for the applicable visa, you should contact the department of Foreign Affairs or check with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa. Please note that specific requirements for specific countries can be complex and subject to change at short notice.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can endeavour to make the necessary changes to your holiday documentation. Please note that a change in name may incur charges or the purchase of a new ticket. Where incurred these fee will be payable by you.
It is important that all travellers to the United States take note of the following:
A visa will be necessary for entry to the United States of America (USA) unless passengers are eligible under the Visa Waiver Program (VWP). The VWP allows holders of full Irish Citizens Passports who have the right of abode in the Ireland to complete a Visa Waiver Form and submit this on arrival. You must ensure that you comply with all USA Government requirements as per the Visa Waiver Form before confirming your booking. All Irish passport holders, including children, travelling to the USA under the VWP will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent’s passport, will need a visa to travel to the USA.
If you have a serious communicable disease of public health significance including HIV you are not eligible to travel on the Visa Waiver Program, and must possess a valid visa for entry into the United States.
If you have ever been arrested or convicted for any reason in any country, even if the arrest did not lead to a conviction including driving offences, you may require a visa and should consult the US Embassy directly (details are below).
For further details on entry requirements for the USA and the VWP (as there are some restrictions and requirements change from time to time), check the US Embassy website: http://dublin.usembassy.gov/
You should seek advice on any vaccinations and precautions that may be compulsory or recommended from a health professional – a GP, practice nurse, pharmacist or travel health clinic – ideally at least 12 weeks before you travel
It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, airline pilots) and the Company have the right to terminate arrangements made on your behalf, in which case the Company’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.
Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers’ standard terms and conditions will apply. This is particularly important in the case of “other holiday arrangements” where the company acts only as a booking agent between you and the relevant suppliers. The suppliers’ standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.
Please note that a flight described as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/ arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights, with the airline, 72 hours prior to departure. The Company is also unable to make any special arrangements for you if you are delayed; these matters are in the sole discretion of the airline concerned. Your ticket is your document of travel and the information on the ticket is deemed correct unless advised by you within 72 hours of departure. All prices shown are subject to availability.
The majority of air tickets are non changeable and non refundable, if you require a changeable/refundable ticket please contact the office to ask for the rules on the ticket your are interested in purchasing, by not calling to check the rules you are accepting that your ticket is likely to be non changeable and non refundable
In the case of a ticket being changeable or refundable, the airlines impose fees for cancellations and changes, TravelAgent.ie charge a service fee of 50 euro per person on top of these fees per person.Refunds can take up to 8 weeks on receipt of the refundable ticket back to our office.
Hotels are generally ranked in Stars and Apartments and Aparthotels in Keys. Our accommodation ratings are a guide that rank properties according to quality and are intended to serve as guidelines for guests who are making reservations. While these ratings can be helpful when making a choice of properties, there is no standardized worldwide rating system.
For example, the standard of a 3 star hotel is Dublin is far different from a 3 Star in Rome as ratings are determined by local government agencies or independent organisations, and they vary greatly from country to country. In fact, ratings can also vary from city to city within the same country, and even between accommodations in the same city. In other words, there is no uniform measure that determines a properties rating. Even though star ratings can seem arbitrary, they can still be beneficial and can help to inform you about a property and assist you with your selection process.
National consumer travel organizations, travel websites, accommodation suppliers, the property and guidebooks assign ratings to hotels and apartments, but each one uses its own set of criteria to determine the rating. We use the rating provided by our accommodation suppliers who would contract with the hotel and these are what we provide as guidance. The Company will not amend, alter or refund any booking when requested by the customer, where the customer has found an alternative rating and request an upgrade, or refund or amendment as a result.
Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels. Please note that the hotels booked by us for you are not exclusive to The Company. We are not responsible for any limitation in facilities because of other hotel guests or their activities. The Company does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to The Company and it is the customers’ responsibility to confirm facilities directly with the hotel at the time of travel.
Local Taxes not Included in Hotel Cost
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.
Descriptions and Photographs
All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only. Accommodation categories and star ratings shown on the website are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.
All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorised occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid. Most accommodation is sold on a twin/double room basis; however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, roll-away beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed. The maximum number and age of occupants of a room is determined by the Accommodation Provider and The Company shall have no liability in the event the customer is not satisfied with the room size, room layout or bed configuration. Should the customer wish to complain to the Company, please refer to paragraph 9.
Denied boarding, Cancellation, or flight delays:
Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. Visit FlightRights.ie for more information. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to http://ec.europa.eu/ireland/contact_us/faq/air_travel/index_en.htm
If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company, therefore any reservation made, will not be conditional upon the confirmation of a special request.
To ensure that you would be refunded and/or repatriated in the unlikely event of the Company’s insolvency the Company is licensed and bonded. It is licensed by the Irish Department of Transport, Kildare St, Dublin 1. This ensures that monies paid to TravelAgent.ie are secure.
It is not always possible to include all departure taxes on your ticket – in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.
Government taxes, fess and charges:
The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.
Baggage: (Scheduled airlines)
The Company shall not be responsible for any damage to or loss of luggage or personal items. The Company strongly recommends the purchase of travel insurance. Visit our web site for prices. All incidents of damaged, lost or stolen luggage should be reported in writing directly to your insurance company. Note that all airlines limit the amount of baggage you are permitted to carry by weight and/or a piece system. All excess luggage will be subject to additional charges by the airline. The limitations that apply to your reservation will be noted on your itinerary. In most cases you will be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to www.iata.org/bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.
Baggage: (No frill airlines)
In certain cases you will be offered the option to book baggage at an extra cost, at the time of the online booking. The company does not accept responsibility for any changes made by the airline before departure. You are advised to be aware of the maximum baggage allowance and on board baggage restrictions imposed by airlines. The company will not accept responsibility for any incurred excess baggage charges imposed by an airline.
It is a condition of booking that we do not accept any bookings / reservations from a person aged under18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.
Pre Travel Advice:
The DEPARTMENT OF FOREIGN AFFAIRS may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the Internet under the address www.dfa.ie prior to travelling.
We cannot recommend strongly enough the importance of taking out adequate travel insurance. Many principals require you to take out travel insurance as a condition of booking with them to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. Pre-existing medical conditions of all those on whose health your travel arrangements depend). If you do not disclose relevant information your insurance may not be effective. You must read your policy booklet thoroughly and if you are not satisfied with the cover you can apply for a refund with 7 days of purchase.
Pregnancy and children:
Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA’s) published fare. Airlines regard those aged 0-23 months for the entire travel period as infants, and those aged 2-11 years for the entire travel period as children. Any other person is required to pay the adult fare.
Persons with Special Needs:
It shall be your responsibility to disclose to the Company any physical or mental condition of a member of his party which may be relevant. You are required to complete and return the Company’s Special Needs Form detailing any special requirements which they may have as a consequence of any physical or mental condition. The Company cannot accept liability for the unsuitability of any travel arrangements where the Consumer fails to complete and return the form. The Company reserves the right to decline to provide travel arrangements for a person with special needs where in the Company’s opinion those arrangements would be inconsistent with those special needs.
Accessible Air Travel:
Under European law, if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of their disability, age or a temporary injury. To take full advantage of the service * you need to pre-book 48 hours in advance of your flight. [*it is recommended that if possible you book such services at the time of booking]
You can find out more information via http://www.aviationreg.ie/consumer-protection/persons-with-reduced-mobility.136.html
As a customer of the company, you are in complete control of your travel planning needs. This includes controlling the use of information you provide the company. When you reserve or purchase travel services through the company, we provide information about you to the airline, car rental agency, hotel, or other involved third party to ensure the successful fulfilment of your travel arrangements. The Company does not sell individual customer names or other private profile information to third parties. Should you decide to receive our newsletters or flyers you will occasionally receive updates from us about special offers, services and noteworthy news. We hope you will find these updates interesting and informative. The Company reserves the right to limit membership to those who will accept e-mails. We respect and will continue to respect the privacy of our customers.
Unaccompanied Children Under 16.
Please note that rules and regulations for children travelling alone may vary by country, so please check the applicable regulations with the local country authorities. It is essential that you speak to one of our sales consultants for exact information on the airline your children are travelling on.